FAQ

Find answers to the most common questions

Early check in
We will kindly ask you to contact us the day before your arrival, so that we can check our availability at the apartment of where you are staying.
Late check-out:
We kindly ask you to contact us the day before your departure so that we can check our final availability at apartment of where you are staying.
Luggage storage
In case you'll need to storage your luggage upon arrival or departure, we recommend sending an email to concierge@nh-location.com. Our concierge will be happy to assist you on where storing your luggage is free of charge.
Parking
Public parking is available across Copenhagen. In most of the city you will have to pay to park and in some areas comply with restrictions.

For more information, we recommend that you visit this webpage, and type the address of where you are staying in Copenhagen in the search bar.

If you wish to use a parking house, we recommend the parking houses in Adelgade and Magasin Du Nord, please see the links below.
Parking house in Adelgade
Parking house in shopping center Magasin Du Nord

Please note that it will be more expensive to use parking houses and parking spaces owned by private companies.
Renting a bike
We have bike rental service available on our website.

It is possible to book a bike in advance in only a few clicks by filling out the request form.

For more information, please visit Concierge Services on our website
Baby package
We can provide a baby package for the amount of DKK 500 per stay. The baby package includes a baby cot, a high chair and a changing mattress.

Please let us know in advance if you wish to order the baby package.